Rose Morales has been serving customers in the Insurance business for almost 18 years. Rose got her start in Insurance in 1998 after working at Orchard Supply for several years as an assistant secretary. Rose had decided that she wanted to make a career change and applied to work in an office run by our very own Cindy Bartlett, who at the time was working for Allstate Insurance Company. In 2011, when Cindy left Allstate to join Mark at TWFG Insurance Services, Rose joined her. At TWFG rose is both and agent and a customer service representative. Since making the move over to TWFG with Cindy, Rose has particularly enjoyed the added flexibility of being able to offer her customers a wide range of policies and coverage from the several different insurance companies that they have appointments with. Rose says that after several years of servicing a policy for a customer they begin to feel like family and it is nice to be able to have lots of flexible options for them when those life changes occur, like hesitantly adding a teenage driver to an auto policy for the first time.
When she isn’t helping customers with their policies, Rose is helping stray kitties find homes. Rose volunteers for Purrfect Cat Rescue, a local cat rescue that works to reduce the number of stray and abandoned cats in Fremont, Newark and Union City. If you visit rose in the office you are sure to catch a glimpse of her adorable kitten calendar, but if you don’t see the calendar, you’ll definitely see the pictures of her adorable grandson who is her top priority.
So if you want to see pictures of cute cats, kids or just be greeted with a warm smile and a wealth of knowledge in insurance, stop by our office to say hello to Rose. She’s a customer service expert and would be happy to help you find the best policy for your needs. Did we mention she speaks Spanish?