Luci is one of our newer team members, who joined the team at the Flack-Bartlett Insurance Agency on April 24th of last year. When she started, Luci was new to the world of insurance, but she brought to the team a range of experience in customer service from working in home care support to shop management and reception. Luci is trained in all aspects of the office, but her work is mostly geared towards excellent customer service, handling mortgage changes and cancellations. Luci says that she enjoys working at the Flack-Bartlett Insurance Agency because, “it allows me to use both my relational side and my analytical side to help customers”.
Something that Luci would like her customers to know is that she is here to help. With her extensive customer service background as well as a great team of coworkers by her side, she is confident that she is able to meet her customers insurance needs.
Her supervisors say that Luci loves challenges, is very respectful and a real team player. Luci is not afraid of taking on any challenge; even eating chocolate covered worms with her boss.
When she isn’t at the office, Luci enjoys anything crafty from painting and drawing to sewing, scrapbooking and DIY projects. She also enjoys the outdoors hiking, camping and fishing.