Cindy Bartlett has been in the insurance business for almost 25 years. She got her start in her dad’s agency in Sunnyvale in April of 1990. She worked with her dad for 7 years before leaving to open her own Allstate Agency closer to her home and her family in Fremont. Cindy left Allstate in January of 2011 to join her husband, Mark at the Flack-Bartlett Insurance Agency also known as TWFG Fremont. Cindy’s role in the office is to make sure that everything runs smoothly. She ensures that her team has everything they need to help service customers in a timely manner. Cindy loves being able to advise customers, helping them to find the best solutions at the best price.
Cindy is the kind of person that shows a serious dedication to customer service, always going above and beyond for her customers. When asked what she would want her customers to know about her Cindy replied, “that I am available at anytime. I know that insurance crises don’t always happen during the 9-5 workday” Cindy is available to talk about claims or answer questions after hours and even on weekends! Just call the regular office number.
When she isn’t helping customers, Cindy remains passionate about helping people and animals! In her free time Cindy is a puppy counselor and foster mom for Furry Friends Rescue where she cares for animals in need of homes and interviews potential adopting families to find the best puppy for them. She also volunteers with her local church’s food pantry, delivering food to families through compassion network in Fremont. To relax, Cindy enjoys spending time with her precious pups, walking, hiking, camping and spending time with her family. To see Cindy in action, stop by the office or call for a quote!
Mark Bartlett is the Branch Owner of the TWFG Insurance Services Fremont office, as well as the Northern California Field manager for TWFG overseeing 30 additional offices. For Mark, the insurance business is a family business going back to the 60’s. Mark was the big hold out, opening his own auto upholstery business which became the largest auto upholstery business in the San Francisco bay area servicing local and national accounts as well as the private sector. However after many years in the upholstery business, the family insurance business finally called him home. Mark joined the insurance business in 1997 as a captive agent for Allstate Insurance. The skills that Mark had gained as a successful business owner in the upholstery industry served him well in his transfer to the insurance world, and Mark grew the family business to the top 2% of all Allstate agencies in the country.
Despite his success with the family business, Mark felt that he could better service his clients needs with access to more than one company. To accomplish this, Mark left Allstate in 2008 to strike out on his own, becoming an independent agent. Mark started the Fremont TWFG branch from scratch, and following suit with his other experiences, it has now grown to #8 of all TWFG branches in the country and #1 in California.
In the Fremont office, Mark is proud to be able to offer all lines of insurance from personal lines including home, auto, umbrella, recreational toys, health and life to business and commercial lines including professional liability and workman’s comp. TWFG in Fremont represents over 300 insurance carriers, which Mark thinks is the best way to ensure that clients have a choice allowing Mark and his staff to ability to offer the best solutions for our clients needs. Mark’s specialty is the commercial side of the insurance industry. He has attained the CLCS (commercial lines coverage specialist) designation and is working on his CPCU (Chartered Property Casualty Underwriter) designation. In fact, all of the staff at TWFG are licensed agents each specializing in their field of expertise. With 4 full time in office staff and 5 additional licensed producers, the TWFG Fremont office is well equipped to assist customers with any and every need.Mark enjoys this business because he feels that he is able to help clients protect their assets with the right coverage at the most affordable premium.
When he isn’t at the office, Mark enjoys almost anything that will get him outside and active. His hobbies include camping with family, fishing, boating, hiking, and gardening. Mark strives to maintain a healthy lifestyle, putting that same hardworking attitude into his health as he does his work. Mark is also actively involved in his local church and is an avid fan of muscle cars.